Warranty Policy: 30-Day Money-back Guarantee and Warranty If you'd like to return your CarePodd for a full refund, you need to do so within 30 days of purchase and in the original packaging. You're responsible for shipping fees, we are responsible for the purchase price. If you have any issues with your CarePodd and require replacement – Just contact our customer support and we will send you a replacement. We want you to be happy with your purchase and our customer service is happy help.